Service Terms and Conditions
All booked services provided by Workhealth Ltd are subject to these Terms and Conditions except where otherwise agreed in writing.
- A booked service will be deemed as knowledge and acceptance of our terms of business. All bookings must be confirmed in writing (email acceptable) acknowledging the service provision and arrangements.
- It will be agreed in advance where work will be carried out e.g., by video call, at a client site, by telephone or at any other agreed location.
- If less than two business days’ notice is given of a cancellation, or the employee does not attend, the full consultation fee will be charged. The full fee will also be charged if the employee does not consent to the release of the report. The Occupational Health practitioner will wait 15 minutes for all appointments, and if the employee does not attend in that time, the consultation will be cancelled and the full fee will also apply.
- Travelling expenses, where applicable, will be agreed in advance with the client.
- Unless otherwise stated, reports will usually be completed within 3 working days.
- Where a GP or specialist report is recommended it will be agreed with the client beforehand and additional consent will be required. The cost of the report will be met directly by the client, even if the employee does not consent to its release, with the report to be sent directly to Workhealth Ltd. Where pre- payment is requested by the GP/Specialist the client will be expected to settle this for the release of the report to Workhealth Ltd.
- All medical records are held by Workhealth Ltd. These are held centrally, securely and confidentially in accordance with the regulations relating to the Data Protection Act, the General Data Protection Regulation (GDPR) and the Access to Medical Records Act.
- If any particular case is extremely complex and/or takes a significantly longer amount of time to assess and write the report than would usually be expected, an additional charge may need to be made. This will be discussed with the client in advance where appropriate, or once the employee has been assessed.
- Workhealth Ltd will provide appropriate reports to clients which will include statements of fitness, recommendations, and advice which takes into account relevant legislation. It is the client’s responsibility to decide what actions to take based on the Occupational Health Practitioners recommendations.
- An invoice will be sent to the client on completion of the referral work carried out. For regular/contract work, an invoice will be submitted to the client at an agreed period. We accept payment in the form of Cheques (payable to Workhealth Ltd) and by BACs/electronic banking system to the account details as provided on the invoice. BACS is the preferred method of payment.
- Our terms of payment are 30 days from date of invoice. Invoices outstanding after that time may be subject to a 10% surcharge.
- Workhealth Ltd will effect and maintain Professional indemnity insurances and appropriate professional registration.
- Workhealth Ltd will retain the legal ownership of anything related to service provision- including the IP in any documentation.
- Force majeure. Workhealth Ltd will not be liable for the provision of services in circumstances or causes beyond its reasonable control.
Workhealth Ltd will always endeavour to offer the best service possible with due process and care in the delivery of all services. If you experience any problems with the service provided, please contact us immediately so that it can be resolved.